The most important thing, said Timmy, was customer relations. You had to smile and be polite to people even if they acted like stuck-up jerks, because at Christmas time you wanted them to forgive you for all the times you had been late or had put their paper exactly where the dog could pee on it or committed one of the thousand other Cardinal Sins of Paperboys. Anyway, if you could smile and act cute enough, then maybe they'd be nice to you and give you a good tip at Christmas time.
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